Do you know whether or not your firm's associates are content or if there is a mass exodus in your future? Find out with a well-crafted survey. Your firm's greatest asset is its associates, yet associate satisfaction is often overlooked. To keep those associates happy, you need to find out what's making them unhappy, and do that with frequent and focused surveys. … [Read more...] about Measure your associates’ satisfaction to keep them on board
Working with lawyers
Is the honeymoon over at work?
For many professionals, that first year in a new job can be a "honeymoon period," full of new and exciting challenges. But a study from Robert Half and Happiness Works shows that professionals with between one and two years on the job are less happy, less interested in their work and more stressed than those still in their first year. After three years or more on the job, … [Read more...] about Is the honeymoon over at work?
Three weekly meetings to keep everybody updated
In its annual management performance review, an Illinois firm asked everybody, "What is the main thing that bothers you that could be improved?" Up and down the line, the answer was communication. The problem was not a new one. For almost 20 years, lack of communication had been a problem, says the administrator of the firm. Everyone felt it, from staff to partners. … [Read more...] about Three weekly meetings to keep everybody updated
5 tactics to try at the next trade show to bring in new business
It's inexpensive. It hits the exact market the firm wants to target. And it provides face-to-face contact with potential clients. It's the trade show exhibit. It's a small investment with a good return says Linda Bishop of Thought Transformation, an Atlanta sales and marketing firm. As a trade show exhibitor, an attorney can reach several hundred people who have direct … [Read more...] about 5 tactics to try at the next trade show to bring in new business
Louisiana firm sets up four sure-pay systems
A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit. There's a procedure to ensure the client contact information stays accurate, a soft-touch collections process, electronic client billing and paying, and a billing schedule that ensures a steady cash flow throughout the month. As a … [Read more...] about Louisiana firm sets up four sure-pay systems
How to deliver a great presentation on any topic
To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them counts. "It doesn't matter how good the idea or how brilliant the insight, if it isn't well-articulated, it fails," says Patricia Fripp, CSP, CPAE, a San Francisco executive speech coach. Worse, the manager's career can fail right along with it. Here are the … [Read more...] about How to deliver a great presentation on any topic
To see better profits, look harder at where money starts and ends
Profit doesn't happen without a prod. Particularly in a tight financial environment, a firm has to know where its money is coming in and going out. It also "has to be nimble and on top of what's going on," because the supply, the demand, and the acceptable price of legal work is constantly changing, says Bob Henderson, of RJH Consulting, a business consulting group for small … [Read more...] about To see better profits, look harder at where money starts and ends
6 proven strategies to make the most of revenues to build profits
Improving the billing turnaround time, increasing the number of attorneys, cutting the expenses: All help the bottom line, but there are higher level issues that require as much or more of the financial attention. The firm's success calls for going past counting the money to evaluating the data, optimising the profit margin, keeping the billing rates up, and getting rid of … [Read more...] about 6 proven strategies to make the most of revenues to build profits
Wish you’d never said that? Here’s how to save the day and perhaps your job
When you're working in a high-stress environment, it's not uncommon for tempers to flare and words said that shouldn't be. It's unfortunate and, often, unprofessional. And it needs to be corrected as soon as possible. If you've directed an outburst at the boss or made a hurtful remark to your staff, damage control is in order. Mostly, that means an apology—either for what … [Read more...] about Wish you’d never said that? Here’s how to save the day and perhaps your job
Partner retirement: how to keep the clients and assign the business
When a partner retires, the top business concern is if and how the firm can keep the clients. And there's more than one reason to be concerned, says August J. Aquila, of Aquila Global Advisors, a Minnetonka, MN, consulting firm specializing in succession planning, mergers, acquisitions, and strategic planning for professional firms. Obviously, the firm wants to keep the … [Read more...] about Partner retirement: how to keep the clients and assign the business