Law Office Manager

Managing the office

Follow the example of the Navy SEALs and build the framework of an excellent training program

By Michelle Spencer  bio Recently, an article appeared in The Harvard Business Review entitled "How the Navy SEALs Train for Leadership Excellence," written by Michael Schrage, an educator and research fellow at MIT Sloan School's Center for Digital Business. In his article, Schrage wrote, "As an educator, I fear world-class business schools and high-performance … [Read more...] about Follow the example of the Navy SEALs and build the framework of an excellent training program

Just how truthful is that applicant’s resume? Here’s how to find out

There's always tough competition for a good job. And sometimes, to beat out the competition, people do more than brush up their resumes. Some fabricate the facts to get in a better position for winning a job. But there's a way to sort out the facts from the fiction, says Michelle Taylor, PhD, of Taylor Consulting in Huntington Beach, CA, a company that provides psychological … [Read more...] about Just how truthful is that applicant’s resume? Here’s how to find out

How to make sure your intake consultation covers all the services your firm provides

In a law firm, service counts. In fact, it's often the service more than the legal abilities that brings in repeat business, says practice management and marketing consultant Allison C. Shields of Legal Ease Consulting in New York City. For that reason, the service needs to be covered in the initial consultation so the client knows what to expect and the attorney knows what … [Read more...] about How to make sure your intake consultation covers all the services your firm provides

To-Dos: Your August office checklist

The middle of summer is a great time for tackling projects that you can't get to during the rest of the year. Here are a few suggestions: Ensure that data security is covered in your employee handbook, employee training, and BYOD policy. Include computer files as part of your summer office clean-up. Start planning for the last quarter of the year in terms of collections … [Read more...] about To-Dos: Your August office checklist

How to hold on to clients when a partner retires

Partner retirement is a watershed event, particularly when the partner has originated a large portion of the business or is dominant in the firm's management or practice development. Many firms go through a wrenching period of adjustment when a partner retires. Often the fallout is lost clients, unsettled management and even the breakup of the firm. Retirement is a sensitive … [Read more...] about How to hold on to clients when a partner retires

How to be a better proofreader

When hours of work are spent crafting a compelling legal brief, contract, or report, it can be very disheartening, not to mention embarrassing, to have all credibility instantly erased with one misspelled word. Of course, typos happen. Human beings make mistakes. And we can't rely on technology to save us either, unfortunately. For example, spell check would not have … [Read more...] about How to be a better proofreader

How to find out if a job candidate is lying

Estimates are that as many as 50% of job applicants lie on their resumes. It may not be possible to pinpoint the lies, but it is possible to identify the liars, says one professional sleuth. He is Jamie Richardson of Mission Possible Investigations in Albany, NY, which provides investigative services to law enforcement and businesses. Here he lays out a list of tip-offs to … [Read more...] about How to find out if a job candidate is lying

Make payment and collection policies work together to boost cash

Revenue problems? The best way to solve them is to prevent the collection problems. And the best way to prevent the collection problems is to put in a payment policy and enforce it from the first day. Along with that policy, weed out the poor-pay risks. More still, follow the little tactics that can spell the difference between payment and non-payment. Ignore the collection … [Read more...] about Make payment and collection policies work together to boost cash