By Lynne Curry Question: "Eric" loves one-upping other employees in meetings. While he sometimes does this to me, by loudly posing contrary opinions, this morning he slammed another employee, also a hothead, who argued back. I told employees to stop. Neither did. Eric, however, raised his voice. I felt forced to raise my voice and didn't like the person I became. It was a … [Read more...] about How to handle employee hotheads
Managing staff
6 things to do when remote workers want to move to another state
By Mike O'Brien Is it a problem for a law office suddenly to have an unplanned, unexpected, and perhaps undesired branch office when an employee moves to another state? Yes! The United States has a national government, state governments, and local governments. They each have powers over employers and make laws that typically apply to and protect people subject to the various … [Read more...] about 6 things to do when remote workers want to move to another state
Win a promotion, lose a friend
By Lynne Curry Question: When I started with my current office, I met and bonded with a coworker. We were hired at the same time and shared similar interests. We ate lunch together two to three times a week and went camping together. Three months ago, I got promoted. I now supervise her and other former coworkers. She and I went out for a celebratory lunch. It was horrible, … [Read more...] about Win a promotion, lose a friend
Find out what your employees want before they join the Great Resignation
By Lynne Curry After nearly two years of being whipsawed by the pandemic, increasing numbers of employees have gone left work. The trend picked up speed in the middle of 2021, when twenty million U.S. employees quit their jobs between April and August 2021.1 4.3 million employees quit in August 2021, a figure 40 percent higher than in August 2020, and 20 percent higher … [Read more...] about Find out what your employees want before they join the Great Resignation
A staffer hands you a two-week notice: What’s next?
By Paul Edwards It’s 4:30 on a Friday afternoon, and one of your employees knocks on your door asking to come in. They’re avoiding eye contact, they’re fidgety, nervous… This can’t be good news. You imagine accidentally shredded payroll reports, stolen laptops full of client information, or something equally catastrophic. But when the employee tells you what’s going on, it’s … [Read more...] about A staffer hands you a two-week notice: What’s next?
A manager tries to hold it all together during Omnicron surge
By Lynne Curry “I’m overwhelmed,” the manager said when he called. “Senior management pressures us to maintain high levels of productivity, but nearly a fourth of our employees call in sick every morning. On our last all-manager Zoom call, our CEO said our productivity is down and made it clear we’re expected to handle our employees’ anxiety and get them refocused on their … [Read more...] about A manager tries to hold it all together during Omnicron surge
What stops you from saying what you want to say?
By Lynne Curry A law office manager must be able to have difficult conversations with staffers, speaking up with the right words at the right time. Is this difficult for you? Why can't you say what you want to say? Is it: You’re afraid if you speak up or try to fix things, you’ll make them worse? You’re afraid you’ll make someone angry and lose a relationship or job? … [Read more...] about What stops you from saying what you want to say?
How you can lure your employees back to the office
By Lynne Curry Question: Like many law offices, we want our staff to return to working on-site, but don’t want to force them to return and have many of them quit. We want our employees to want to return. How do we do that? Answer: A recent Wall Street Journal article said, “There is a magical land where the temperature is always 72 degrees, the Wi-Fi never goes down, and … [Read more...] about How you can lure your employees back to the office
Employees say job pressures take bigger mental toll than COVID-19 fears
Managers, take note: As the pandemic drags on, the mental health of your staffers may be deteriorating as new survey results would suggest. In a recent survey, 57 percent of workers surveyed say their mental health has degraded since the start of the pandemic. The driving factor behind this decline: their workload. In fact, work pressures are so great that half of respondents … [Read more...] about Employees say job pressures take bigger mental toll than COVID-19 fears
You knew she was depressed, but suicidal? Now what?
By Lynne Curry You knew your coworker felt depressed, squeezed by the financial hit she and her husband took when laid off, and the overwhelming pressure when her kids hated school by Zoom. Now, she worries every day that sending her kids to school exposes them to danger. Throughout the pandemic, she made off-hand comments that concerned you, but what she said this morning … [Read more...] about You knew she was depressed, but suicidal? Now what?