As with firing, the rules are well known, yet employers still fall into the common violations that spawn claims of sexual harassment, says management consultant Joseph Godwin of F&H Solutions Group in Asheville, NC. Here are five areas that warrant attention. 1. No, it's not sour grapes Don't dismiss any complaint, particularly one from a fired or demoted employee, as sour … [Read more...] about Five dangers in dealing with harassment complaints
General
Turn staff from critters into smart thinkers with ownership in their jobs
The brain has two states. One is the "critter state." That's the point at which a person responds like a raccoon or a skunk or any other critter. The focus is survival. It's fright-freeze-fight-flight thinking. The other is the "smart state." And that's the point where a person is a human being – innovative, creative, collaborative, and emotionally engaged. In the critter … [Read more...] about Turn staff from critters into smart thinkers with ownership in their jobs
Buried by paper? Time to crawl out and go digital
In a report dated August 9, 2012, Linda A. Halliday, the Assistant Inspector General for Audits and Evaluations of the Department of Veterans Affairs, called for immediate action to address the “Risks Associated with Veterans Claims Folder Storage, Building Integrity, and Employee Safety at the Winston-Salem VA Regional Office.” In her report, Ms. Halliday described thousands … [Read more...] about Buried by paper? Time to crawl out and go digital
Good communication speeds up the billing
What's the secret to good collections? "It's all about communicating," says Mary Howe of the New York City office of Hughes Hubbard & Reed. And the communicating extends to the attorneys, and clients' billing staffs. When Howe came to the firm, she took on the new position of director of billing and collections. And one of the firm's first directives was to review the … [Read more...] about Good communication speeds up the billing
Schedule employee vacations for maximum efficiency and minimum conflict
Ah, vacation. A time synonymous with sun, fun, and relaxation—unless of course you're the manager of a busy legal practice trying to create the office vacation schedule. Yes, staff members need, want, and okay, deserve time off, but how do you plan for vacations without adding stress to your calendar and causing employee conflict? Granting time off How much time off employees … [Read more...] about Schedule employee vacations for maximum efficiency and minimum conflict
Watch out for federal and state laws when promoting your practice on social media and websites
Social media can be useful for getting a practice's name out there and helping potential clients find you. But there are legal and ethical issues raised by use of social media. Federal and state laws are also implicated when a law office decides to promote its services whether it be through establishing a website or participating in forums such as Facebook, LinkedIn or Twitter. … [Read more...] about Watch out for federal and state laws when promoting your practice on social media and websites
A six-question oral survey can help the manager and improve morale
The people closest to the work are the ones who have the best suggestions for improving it. You can take advantage of staff ideas by getting their recommendations in an informal survey. Not only will it generate usable ideas for the manager, but it may help morale because when people are asked for their opinions, they become committed to the organization. There's a sense of, … [Read more...] about A six-question oral survey can help the manager and improve morale
How to raise fees in January without upsetting or alienating clients
The wrong way to up the fees is to think of a rate hike as a means of offsetting costs. Most firms do just that. The attorneys think "well, our salaries are increasing, so we have to recapture that." So the rates go up a percentage across the board. To get the most revenue out of a rate hike takes understanding the many and varied options available to the firm. It also takes … [Read more...] about How to raise fees in January without upsetting or alienating clients
Want to improve morale? Listen up
By Dr. Steve M. Cohen It's a cheap, but effective cure, for many ailments I've found that most organizations can benefit significantly from a simple, low-cost change in their operations: More two-way communications. For busy law office managers, time can be among their most valuable commodities so I don't make this recommendation lightly. But even a few minutes each day to … [Read more...] about Want to improve morale? Listen up
Holiday season dos and don’ts for the law office
The holiday season is an ideal time of year to show goodwill toward all, including your staff. Here are some dos and don’ts to help make your workplace holiday-friendly. Do Try to be flexible when it comes to time off during the holiday season. Yes, employees should have saved their vacation time. And yes, maybe seniority should prevail when it comes to the days off everyone … [Read more...] about Holiday season dos and don’ts for the law office