Law Office Manager

Client relations

Biases and the use of flexible work arrangements in law firms

While the availability of flexible work arrangements has increased in law firms, new research released by The Diversity & Flexibility Alliance suggests that not all lawyers and staff are using the policies. The third annual Law Firm Flexibility Benchmarking Survey, recently released, examines the availability and usage of flexible work policies in large U.S. law firms. … [Read more...] about Biases and the use of flexible work arrangements in law firms

Accountability and your legal staff: The effects on your law practice

By Elizabeth M. Miller, MBA  bio I am a great proponent of accountability for everyone in a law firm including myself and the attorneys. It is the method by which a law firm can measure that clients are receiving the best possible service from your firm. An accountable law firm starts with leaders who first hold themselves accountable. After all, we do have to lead by … [Read more...] about Accountability and your legal staff: The effects on your law practice

Want to impress your clients? Go “old school”

By Elizabeth M. Miller  bio Over the years the legal profession has, out of necessity, kept up with technology. Email, cell phones, every kind of software imaginable, paperless files and the like have (or should have) made law firms more efficient, cost-effective, and productive. It is necessary for firms to continue to become more efficient as clients demand … [Read more...] about Want to impress your clients? Go “old school”

Hold an open house and keep clients happy and referrals flowing

An open house can be effective for maintaining existing clients and keeping the referral sources sending the referrals. It makes people feel at home and get a feel for what the firm does. But an open house takes marketing skill. Success depends on where it's held, the hellos and goodbyes, the food and even what everyone wears. The when and where of it all The day: The … [Read more...] about Hold an open house and keep clients happy and referrals flowing

Is your firm’s sensitive data being sold on eBay?

Ecommerce sites are reselling used electronics without permanently erasing data from them, according to The Leftovers: A Data Recovery Study recently released by Blancco Technology Group. Based on an analysis of 200 second-hand hard disk drives and solid state drives purchased from eBay and Craigslist in the first quarter of 2016, 67 percent of the used drives contained … [Read more...] about Is your firm’s sensitive data being sold on eBay?

How to deliver exceptional customer service to your clients

Imagine a client is coming into your law firm for the first time. What does she see when she steps through the door? How is she greeted? How long does she wait in the reception area for the lawyer? Is there anything for her to read while she's waiting? Once she meets the lawyer, how is she treated? And after she leaves the office, when will she next hear from the firm? How will … [Read more...] about How to deliver exceptional customer service to your clients

How to execute the single most difficult and valuable marketing tactic at your law firm

By Bob Weiss  bio We are often asked what is the single most difficult marketing problem facing local and regional law firms. Our answer: database development and management. What we mean by this is simple—most law firms do not have a reliable and updated system of managing client and other contact information. Software companies call it "client relationship … [Read more...] about How to execute the single most difficult and valuable marketing tactic at your law firm

An easy way to gauge your client’s satisfaction
with your firm

By Elizabeth M. Miller  bio For many years, I was the consumer who would be the first one to voice my displeasure at goods and services I received if I did not think I was getting value for my money or service, or a product somehow fell short of my expectations. Over the years, though, I've come to realize that feedback of any kind is important and helps a business to make … [Read more...] about An easy way to gauge your client’s satisfaction
with your firm