By Sue-Ella Prodonovich bio How often are we told that the billable hour has had its day? That it's archaic, that it's inefficient, that it makes our clients angry and holds our practices back? Well guess, what? I disagree. In fact, I think the billable hour is wonderful - so wonderful that, for many professionals it should be a default in their business … [Read more...] about Reports of the death of the billable hour are greatly exaggerated
Client relations
How to build your practice when you’re busy
By Sue-Ella Prodonovich bio 'How can I possibly work on business development? I'm flat out doing client work.' It's something I heard at a recent Practice Reboot seminar. And it's something I hear all the time from busy professionals. So, if you're struggling to find the time to build your practice, here are six tips to make it happen. 1. Eat the elephant How do you … [Read more...] about How to build your practice when you’re busy
Why you should notify applicants they didn’t get the job
Open positions, especially those advertised, often generate many applications. If your practice is located in a major metropolitan area or large town, you may receive a huge pile of applications, electronic or otherwise, in response to a job posting. Fortunately, not all job applicants will have the appropriate qualifications—otherwise, interviewing would … [Read more...] about Why you should notify applicants they didn’t get the job
Discrimination at work: Prevalent yet subtle workplace bias erodes productivity and engagement
A recent study by VitalSmarts, a Top 20 Leadership Training Company, has found that more than a quarter (27 percent) of those who experience discrimination at work report the bias to be common, impactful, and beyond their ability to manage. The result of this triple threat of factors leads to frustration, stress, depression, and helplessness on the job. To measure the impact … [Read more...] about Discrimination at work: Prevalent yet subtle workplace bias erodes productivity and engagement
Why sometimes firms have to say “no”
By Bob Denney bio The Managing Partner of one of our clients once said to me, "The hardest thing in the world for most lawyers is to decline an opportunity for increased business, even when it's because of a conflict or a question of ethics." There's obviously no question about having to say "No" in those situations. But there are other opportunities for … [Read more...] about Why sometimes firms have to say “no”
Law firm giving away free helmets to promote Bike Safety Awareness Month
A law firm in Arkansas is promoting bike safety by giving away helmets to local children. During the week of May 15-19 the Law Offices of Alan LeVar will be giving out 100 helmets to help promote bike safety during National Bike Safety Month. Any child who stops by their Arkadelphia office at 702 Caddo St. can pick up their free helmet. Why are bike helmets important? … [Read more...] about Law firm giving away free helmets to promote Bike Safety Awareness Month
5 ways to end generational stereotyping in your organization
By Dr. William A. Schiemann bio These days, the Millennial Generation is hyped, perhaps even more than Baby Boomers were hyped in the 1950s and 1960s. As I meet with executives around the globe, there is widespread confusion and misunderstanding about generational differences. This is creating stereotypes that are inappropriate, rarely true, and costing … [Read more...] about 5 ways to end generational stereotyping in your organization
Is one lawyer putting your firm at risk of a social media firefight?
By Lynne Curry, Ph.D, SPHR bio Consider this scenario: One of your firm's most successful attorneys is also one of the most abrasive individuals you've met. He doubles down whenever he gets into any kind of skirmish, no matter who it's with—a client, an employee, or even someone on the street. You've tried for years to get this "Darth Vader" to change. No such luck. … [Read more...] about Is one lawyer putting your firm at risk of a social media firefight?
Ask this one question to keep the clients coming
A client survey can take whatever form and be as detailed as the firm wants. But there is just one question to worry about: Will you refer us? The answer had better be a yes. Here are two very different ways to approach it. The first is simple and direct and is outlined by Linda Bishop of Thought Transformation, an Atlanta sales consulting firm. Bishop is also author … [Read more...] about Ask this one question to keep the clients coming
Making the case for case management software
By Elizabeth M. Miller, MBA bio Time management and organization are two of the key components to efficiency and thus, profitability. The value of organized systems in place to gather and store key data pertaining to client files and other important information cannot be overlooked. The answer to the dilemma of storing all data relating to every client file is the … [Read more...] about Making the case for case management software