Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening
Your career
Getting your head back in the game after vacation
As a dedicated law office administrator, taking time off for vacation is essential for personal well-being and professional growth. However, stepping back into your role after a break can be daunting due to the unique responsibilities and intricacies of the position. To ensure a seamless reintegration and effective prioritization of tasks, here are specific and tailored tips … [Read more...] about Getting your head back in the game after vacation
7 ways to deal with gossip and promote a positive work culture
People like to talk about other people, and the lively, sociable staffers in a law office are no exception. Workplace gossip can be a persistent challenge, capable of undermining team dynamics, eroding trust, and hindering productivity. As the manager of a law office, it is crucial for you to recognize the detrimental impact gossip can have on your team's overall performance … [Read more...] about 7 ways to deal with gossip and promote a positive work culture
3 dozen ways to handle difficult discussions
Clear communication is vital in any office, particularly in a medical practice, where there is a climate of power differential and hierarchy. However, many employees aren't particularly good at communicating, according to Dr. Susan Strauss, a nationally-recognized expert, author and international speaker on discrimination, harassment and bullying in the … [Read more...] about 3 dozen ways to handle difficult discussions
NSFW (not safe for work) topics to avoid
When engaging in conversations at work, it’s important to maintain a professional and respectful environment. Here are some conversation topics that are generally considered inappropriate at work: Personal or Intimate Relationships: Discussing personal relationships, romantic encounters, or intimate details about one’s personal life can create discomfort and be seen as … [Read more...] about NSFW (not safe for work) topics to avoid
Should you do a digital detox? Here’s how
In today's fast-paced digital world, it is easy to find ourselves constantly connected to technology. As the manager of a law office, you are well aware of the demands and pressures that come with the job. However, it's essential to recognize the advantages of taking an occasional "tech detox" – a deliberate break from technology – to recharge, rejuvenate, and enhance overall … [Read more...] about Should you do a digital detox? Here’s how
Cultivating cultural competency: A vital skill for law office managers
As society becomes increasingly diverse, cultural competency has emerged as a crucial skill for professionals in all fields. Law office managers, who play a pivotal role in facilitating effective communication and fostering inclusive environments, must understand the importance of cultural competency. This article aims to explain what cultural competency entails, outline its … [Read more...] about Cultivating cultural competency: A vital skill for law office managers
Take it down a few notches with semi-retirement option
By Lynne Curry Question: I turn 65 in September. I have a small savings account, a few investments and have done the math. With what I’ll receive from social security, I’ll be financially able to retire. I won’t be rich, but I’ll be comfortable. Although everyone tells me I should retire and “live the good life,” I don’t know what I’d do all day if I retire. When I ask my … [Read more...] about Take it down a few notches with semi-retirement option
‘I’m a threat to my boss because I’m smarter’
By Lynne Curry Over the years of your career, you may have found yourself on both sides of the following situation, first as a bright young staff member and later as a manager dealing with a brash new employee. Question: I am a threat to my supervisor. It’s not my fault, but it may cost me my job. Things were going well between my supervisor and I until last month. In an … [Read more...] about ‘I’m a threat to my boss because I’m smarter’
The power of emotional intelligence: A guide for law office managers
In today’s dynamic healthcare environment, the role of a law office manager is more challenging than ever. Not only do you need to efficiently manage the administrative tasks, but you also play a crucial role in maintaining a positive work environment and fostering effective communication among your team members. This is where emotional intelligence (EI) comes into play. In … [Read more...] about The power of emotional intelligence: A guide for law office managers