Theft in law firms comes from all corners, from staff to partners. "It happens more than people realize," says legal management consultant John W. Olmstead, MBA, Ph.D, CMC. In fact, his own experience of working with law firms leads him to estimate that one in nine firms has experienced some type of theft. Every firm needs theft protection. But that protection needs to do … [Read more...] about How to reduce the risk of in-office theft
Risk management
10 ways to spot a phishing email
By Jay Stromberg bio There is no such thing as a 100% fool-proof security system that can protect your law firm from phishing emails. And that's pretty alarming because phishing is now one of the top ways that criminals infiltrate companies with malware and ransomware. These schemes are developed by cybercriminals to steal your firm's sensitive information or to … [Read more...] about 10 ways to spot a phishing email
Trust account errors that could get you disbarred
As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and CEO of Open Palm Law and Open Palm Press in Tampa, FL. Elizabeth Miller, an independent law firm administrator in Tampa Bay, agrees, adding that of five trust account errors that could land you in serious trouble with … [Read more...] about Trust account errors that could get you disbarred
How and why you need to carefully screen cold calls from potential new clients
What's your firm's process for dealing with a potential new client? What happens when someone sends the firm an email asking for a quote for a real estate transaction or when a frantic caller leaves a long, detailed voice mail message about why she wasn't to blame for the fatal car crash being covered on the morning news? Who takes the call? How are calls prioritized? And is … [Read more...] about How and why you need to carefully screen cold calls from potential new clients
How to investigate an employment-related complaint from a staffer
Got a complaint from an employee? Investigate it. If that complaint turns into a legal claim, part of the allegation of wrongdoing may well be that the office "didn't take it seriously and failed to investigate," says employment law attorney Ingrid Culp of Fredrikson & Byron in Minneapolis. The law doesn't require that an employer investigate a claim, she says. But it is … [Read more...] about How to investigate an employment-related complaint from a staffer
Some FMLA questions on using vacation time and counting to 50
Here are three questions on the Family and Medical Leave Act. They are answered by Morganville, NJ, management consultant John McNamara. Briefly, the FMLA requires that employers with 50 or more employees allow up to 12 weeks' unpaid, jobprotected leave for medical and family reasons. FMLA time on top of vacation time A staffer returns from a two-week vacation and asks … [Read more...] about Some FMLA questions on using vacation time and counting to 50
9 ways your firm can avoid the downward spiral of debt
By Elizabeth M. Miller bio When it comes to debt, I believe that less is more. And it makes me shake my head when I hear about firms going into debt to finance their service business. Borrowing money to finance a law practice is opening the door to unending debt that will self-perpetuate as the borrowing and re-paying continues endlessly. There are always cash flow problems, … [Read more...] about 9 ways your firm can avoid the downward spiral of debt
Is your office prepared to accommodate an aging population?
Talk of an aging population isn't idle chatter. According to the U.S. Census Bureau, 2030 will mark a significant turning point in the nation's history. By then, all baby boomers will be older than 65. This means that one in every five residents will be retirement age. An aging population presents challenges from the standpoint of serving clients. Is your practice prepared? … [Read more...] about Is your office prepared to accommodate an aging population?
How to detect a lie, especially when it comes from a job applicant
Lots of lying goes on in job interviews. Some management professionals estimate that as many as 70% of job applications carry some sort of misrepresentation. And business losses to fraud from dishonest applicants have been shown to be as high as $600 billion a year. Besides verifying the resume, the best way to separate fact from fiction is to know the signs of a lie, says … [Read more...] about How to detect a lie, especially when it comes from a job applicant
Compliance perspective: How to keep an employee from damaging your practice on social media
In the cyber age, protecting your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking is a business imperative. But how? To find out, keep reading. . . It is your business The starting point is recognizing that social networking by employees is not purely a private matter. Over the past decades, courts and … [Read more...] about Compliance perspective: How to keep an employee from damaging your practice on social media