By Doug Striker bio You know that old saying, "The only guarantees in life are death and taxes?" To that pithy, depressing phrase, I'd like to add "death, taxes, and phishing." Yes, I believe that phishing is and will be forever a part of our human experience because criminals know we are suckers. And no matter how many people I can train and turn into savvy, … [Read more...] about The Tax Man Emaileth
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Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program
Are you seeing a surge in low morale and unproductivity among your remote workers? Research suggests that it may be your lack of strategy and training that's to blame, not the flexibility. According to new national research from the Flex+Strategy Group (FSG), major corporations such as IBM may have gotten it wrong when they cited remote work as a barrier to innovation and … [Read more...] about Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program
5 partnership points that cause more than the usual headaches
It's the partnership wonder. Many, many firms, from the smallest to the most sophisticated and well known, don't have partnerships agreements. Without an agreement, every facet of the practice is a potential battleground, says Arthur J. Ciampi of Ciampi LLC, a Manhattan company that represents law firms in partnership disputes. Ciampi is also coauthor of a book entitled Law … [Read more...] about 5 partnership points that cause more than the usual headaches
Creating culture change: a case study of how one firm made technology training a priority
By Doug Striker bio Recently, I was speaking with a colleague who provides contract technology training services to law firms, much like we do at Savvy. She told me about a year-long experience that she recently had with a firm and it was so universally applicable that we agreed to share it as a case study. Here are the facts in a nutshell: The challenge: … [Read more...] about Creating culture change: a case study of how one firm made technology training a priority
How to increase—and demonstrate—your value to the firm
Don't become an economic casualty. When revenues drop, firms put their administrators under close scrutiny. They want a good payoff for the salary investment. Sometimes the partners question whether the administrator is doing enough. And sometimes they question whether they need an administrator at all, says executive coach Lissa Weimelt, a principal with the executive search … [Read more...] about How to increase—and demonstrate—your value to the firm
2 proven ways to build staff morale fast
What builds staff morale? Letting staff participate in the office's operations, getting their ideas, and using their suggestions are good for morale. And there are two ways to achieve these ends: One is to survey staff on their attitudes and opinions; the other is to set up a suggestion program. These simple actions work because people want to be listened to. Your staff want … [Read more...] about 2 proven ways to build staff morale fast
Mastering Difficult Situations: Communication Techniques to Handle Difficult Discussions and Situations in Your Law Office
Downloadable Files: Presentation Slides Presenter:Dr Susan Strauss, RN, Ed.D., Founder, Strauss Consulting Watch this 60-minute webinar recording with Susan Strauss, a nationally-recognized expert on workplace bullying and harassment, and discover the proven techniques you need to communicate more effectively with employees and handle the most difficult employee … [Read more...] about Mastering Difficult Situations: Communication Techniques to Handle Difficult Discussions and Situations in Your Law Office
Six easy ways to open the door to a malpractice claim
Answering a malpractice claim is a wretched experience that worsens as it goes along, because once a client files a malpractice claim, “there’s a high possibility that an ethical grievance will come from the same incident,” says Nancy Byerly Jones, a management consultant who focuses on preventive management, mediation, and dispute resolution. … [Read more...] about Six easy ways to open the door to a malpractice claim
7 golden rules for a trouble-free office move
There is no room for error in any office move. For every day the attorneys can't get into the new location or can't see their clients, the practice is out of business. The keys to success are a reputable mover and good planning. 1 Look for a qualified moving company The place to start is with a search for a moving company and the most important thing to look for is … [Read more...] about 7 golden rules for a trouble-free office move
12 signs you are about to lose your job
Call it denial. Call it turning a blind eye to what’s going on. But even the most business-savvy administrator can fail to see when the job is in jeopardy. People think it will happen to everyone else but not to themselves. Administrators might be observing negative goings-on in their offices without cluing in that their jobs are on the line. The only way to stay safe is to … [Read more...] about 12 signs you are about to lose your job