Law Office Manager

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How one California law firm regained its corporate culture and improved business

How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto, California, tells how their firm handled it. We're a small, but busy, 9-attorney law firm. When we outgrew the 6,500 square foot building we were in, we added an annex at the next door building. We moved three attorneys and a few staff over there. … [Read more...] about How one California law firm regained its corporate culture and improved business

Three weekly meetings to keep everybody updated

In its annual management performance review, an Illinois firm asked everybody, "What is the main thing that bothers you that could be improved?" Up and down the line, the answer was communication. The problem was not a new one. For almost 20 years, lack of communication had been a problem, says the administrator of the firm. Everyone felt it, from staff to partners. … [Read more...] about Three weekly meetings to keep everybody updated

5 actions to take when you hear, "I don’t trust you"

By Audrey Epstein  bio Talking about trust is tough in business. When a colleague tells you, "I don't trust you" your first instinct is probably to react defensively or aggressively, and rarely with curiosity and an openness to understand. You take "I don't trust you" as an attack on your character and an affront to your integrity. But trust is the foundation for strong, … [Read more...] about 5 actions to take when you hear, "I don’t trust you"

How and why you need to carefully screen cold calls from potential new clients

What's your firm's process for dealing with a potential new client? What happens when someone sends the firm an email asking for a quote for a real estate transaction or when a frantic caller leaves a long, detailed voice mail message about why she wasn't to blame for the fatal car crash being covered on the morning news? Who takes the call? How are calls prioritized? And is … [Read more...] about How and why you need to carefully screen cold calls from potential new clients

5 tactics to try at the next trade show to bring in new business

It's inexpensive. It hits the exact market the firm wants to target. And it provides face-to-face contact with potential clients.  It's the trade show exhibit. It's a small investment with a good return says Linda Bishop of Thought Transformation, an Atlanta sales and marketing firm. As a trade show exhibitor, an attorney can reach several hundred people who have direct … [Read more...] about 5 tactics to try at the next trade show to bring in new business

Mind-map your way toward creating a great employee handbook

Sitting down with pen and paper and freely jotting down ideas may not sound like the best path toward creating a well-crafted employee handbook, but it's a great place to start. That free-flowing process, called mind-mapping, unleashes the creative part of your brain and is far more effective than writing a content outline for your handbook, according to writing coach and … [Read more...] about Mind-map your way toward creating a great employee handbook

3 bonus formulas that boost staff productivity

What bonuses should the office give, and how can it design the bonuses to increase productivity? As to the amount to give, a few consultants recommend setting aside as much as 17 per cent to 21 per cent of the monthly profits for staff bonuses. Most, however, recommend less. Whatever amount the office opts to allow, here are some ways to mete it out. Formula 1 The traditional … [Read more...] about 3 bonus formulas that boost staff productivity