Happy and satisfied clients not only contribute to the success of your firm but also become valuable advocates for your services. By providing exceptional client experiences, you can build strong relationships, foster loyalty, and promote positive word-of-mouth referrals. In this article, we will explore essential tips to help law office administrators improve client … [Read more...] about 8 ways to keep your clients happy with you
Topics
Model Billing Statement
Why you need this Model Billing Statement: Many clients don't like to pay their legal bills and without having measures in place to ensure payments, law firms can run into huge headaches. One best practice is to ensure that your billing statement clearly outlines what services your clients are receiving for their money. How this Model Billing Statement helps you: Use this … [Read more...] about Model Billing Statement
Do you have a work spouse?
By Lynne Curry He, or she, enlivens your workdays, becomes the person with whom you share casual but important stories about your personal life. It begins as a typical workplace friendship. One day when you both head out the door at the same time for lunch and discover you love the same lunch wagon, you decide to drive together and eat on a bench shivering in the … [Read more...] about Do you have a work spouse?
How to create a welcoming workspace with office design and ergonomics
As a law office manager, you understand the significance of creating an environment that fosters productivity, comfort, and professionalism. The design and ergonomics of your law firm's workspace play a crucial role in enhancing employee satisfaction, promoting collaboration, and leaving a positive impression on clients. 1. Strike a balance between functionality and … [Read more...] about How to create a welcoming workspace with office design and ergonomics
Enforce those billing and collection guidelines
Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines—and whether they are enforced. Without guidelines, the firm is asking for money loss. Billing is haphazard, collection work isn’t done regularly, personal clients aren’t always satisfied with their bills, and corporate clients may hold up payment or contest the … [Read more...] about Enforce those billing and collection guidelines
6 ways to dodge the dreaded performance review
Performance reviews: You don’t like to do them, employees dread them and they may not be all that effective in improving work behavior. Here are five alternatives to an annual performance review. Regular feedback sessions: Instead of a once-a-year review, schedule regular feedback sessions throughout the year to discuss performance and provide feedback. These sessions … [Read more...] about 6 ways to dodge the dreaded performance review
Model Form: Applause Sheet
Why you need this model Applause Sheet: This is a quick and easy way to help develop and maintain positive relationships among the people in your office. How this model Applause Sheet helps you: Using this form at your regular staff meetings may not only end negative attitudes among staff, it might also help keep a positive attitude going indefinitely. How to use this model … [Read more...] about Model Form: Applause Sheet
An inexpensive organizational fix: communication
By Dr. Steve M. Cohen I’ve found that most organizations can benefit significantly from a simple, low-cost change in their operations: more two-way communication. For busy law office managers, time can be among their most valuable commodities so I don’t make this recommendation lightly. But even a few minutes each day to foster better communication with your staff can … [Read more...] about An inexpensive organizational fix: communication
9 tips for getting your lawyers onto the speaking circuit
One effective way to showcase your firm's expertise, build brand recognition, and enhance professional development is by encouraging your lawyers to participate in conferences and web events as speakers. By leveraging these platforms, your attorneys can make a significant impact, both individually and collectively. Consider these benefits that arise from encouraging your … [Read more...] about 9 tips for getting your lawyers onto the speaking circuit
Think long and hard before friending work colleagues on Facebook
By Lynne Curry I get it. You love Facebook and when individuals you work with requested you add them as friends, you did. At first, you didn’t have any trouble. Instead, you had the fun of seeing your coworkers’ interesting endeavors and the reinforcing experience of so many colleagues wanting to be your friends and then liking your posts. But then it happened. … [Read more...] about Think long and hard before friending work colleagues on Facebook