Law Office Manager

Topics

Standing desks—Fad or functional?

You might want to stand up for this: "Sitting is the new smoking" says a recent study on the economic impact of reduced physical inactivity and sedentary behavior. Indeed, it's well documented that we are, essentially, sitting far too much, and for far too long. The results of this have been shown to be negatively affecting our health, and waistlines. Unfortunately, studies … [Read more...] about Standing desks—Fad or functional?

5 ways to network to a better job

The sport of networking is a full time game for job seekers, according to the author of a recent book for those starting out or starting over in a career. "Keep in mind, networking can happen anywhere," says Phil Blair, author of "Job Won! 500,000 Hires and Counting," and co-owner of Manpower San Diego, a franchise of the U.S. staffing firm. "Networking occurs in … [Read more...] about 5 ways to network to a better job

Manage client anger to avoid malpractice claims and bad publicity

Angry clients can be hard on the nerves. They can also be potential malpractice claims and probably bad PR for the law firm. But if you know how to respond to an unhappy client in a respectful and helpful manner, you may be able to turn that person into your firm’s biggest fan. Dealing with the angry client is an art. Dealing with the angry client is also a necessity. An … [Read more...] about Manage client anger to avoid malpractice claims and bad publicity

How one NY firm uses surveys to get repeat clients

Like many firms, an Albany, NY, firm surveys its clients each year. But it takes a different approach. It focuses on whether the clients feel the firm has their interests at heart. And in the end, it sends the clients the results of the study and what the firm has done in response. "We began it because we wanted to make sure we were providing clients what they needed," says … [Read more...] about How one NY firm uses surveys to get repeat clients

Here’s what to do when you suspect a staffer of drug or alcohol abuse

When the firm suspects a staffer of alcohol or drug abuse, an overriding concern is how to address the issue with that employee, says Jeffrey M. Schlossberg, a partner and chair of the employment law group at Ruskin Moscou Faltischek in Uniondale, NY. The wrong words can open the door to a discrimination claim. Don't mention the obvious Whenever there's suspicion of an … [Read more...] about Here’s what to do when you suspect a staffer of drug or alcohol abuse

The art of setting fees that suit prospective clients

There's an art to presenting fees to clients. It's not just a matter of quoting an amount. It's a matter of finding out what result the client wants to see and what value the client attaches to that result. It calls for a lot of fishing tempered by a lot of tact, says Brian Kennel of Performance Management Consulting, a law firm practice management consulting group in New … [Read more...] about The art of setting fees that suit prospective clients

Can your presentation skills make or break your career?

How well the administrator presents information to the partners is a strong career determiner. What the partners want in a manager is "someone who is of value to them," says Kevin E. O'Connor, CSP, a Long Grove, IL, presentation consultant and professional speaker. Value to them is a matter of "how can you solve our problems? If you can't solve them, you're wasting our time." … [Read more...] about Can your presentation skills make or break your career?

A Basic Guide to Microsoft Excel for Law Office Managers

Excel Quick Reference Card for Law Office Managers Excel Timesheet for Law Office Managers Join presenter Michelle Spencer, and Get Practical, "How-to" Tips, Tricks and Techniques to Use Excel more Efficiently and Productively … Including a Ready-to-Use Timesheet for Payroll that is Designed Exclusively for Law Office Managers. Watch this webinar recording and … [Read more...] about A Basic Guide to Microsoft Excel for Law Office Managers

The ethics of refusing business and parting company with a client

Attorney-client relationships can get mighty tenuous. And either side can be at fault. Here are three issues that cause great concern: Turning down a prospect, firing a client, and getting fired by a client. They are explained by Michael Downey, a partner with Armstrong Teasdale in St. Louis whose practice focuses on professional legal, risk management, and ethics issues. … [Read more...] about The ethics of refusing business and parting company with a client