Editor's picks: You know dressing for success is important. But do you know how to do it? Warm weather work attire Technology Update: 8 tools you can use now to work better, faster, and safer … [Read more...] about Weird weather we’re having
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Buried by paper? Time to crawl out and go digital
In a report dated August 9, 2012, Linda A. Halliday, the Assistant Inspector General for Audits and Evaluations of the Department of Veterans Affairs, called for immediate action to address the “Risks Associated with Veterans Claims Folder Storage, Building Integrity, and Employee Safety at the Winston-Salem VA Regional Office.” In her report, Ms. Halliday described thousands … [Read more...] about Buried by paper? Time to crawl out and go digital
Good communication speeds up the billing
What's the secret to good collections? "It's all about communicating," says Mary Howe of the New York City office of Hughes Hubbard & Reed. And the communicating extends to the attorneys, and clients' billing staffs. When Howe came to the firm, she took on the new position of director of billing and collections. And one of the firm's first directives was to review the … [Read more...] about Good communication speeds up the billing
Doomed from the start
Editor's picks: 8 proven strategies for managing people better Technology Update: 8 tools you can use now to work better, faster, and safer Make your job easier by delegating more … [Read more...] about Doomed from the start
Managing the Gen X/Y employee
By Lynne Curry, Ph.D, SPHR bio If you heard a male employee say "Yo, dude!" to a female employee you'd think the comment (check your choice): Inappropriate; Insulting; Affectionate. Please complete the following sentences: Patience is a ______. Good things come to _____ ___ ____. If you checked "inappropriate" or "insulting" or … [Read more...] about Managing the Gen X/Y employee
Survey: Employees waste 80 hours a year on IT issues
Your employees could be losing more than two work weeks each year trying to get their computer equipment to work. According to a new survey of office workers by Robert Half Technology, employees waste an average of 19 minutes each day, dealing with IT-related issues. For someone who works five eight-hour days for 50 weeks of the year, that translates into a loss of nearly 80 … [Read more...] about Survey: Employees waste 80 hours a year on IT issues
How to get poor performers to commit to improved behavior—without confrontation
Perhaps the most difficult part of being a manager is talking to an employee about poor performance. No manager enjoys the confrontation. But poor performance will continue and likely worsen if left unaddressed. Here's an outline of how to take on that most unpleasant job. It's explained by JoAn Majors, a speaker on people skills. Majors is also author of the book, "Encourage … [Read more...] about How to get poor performers to commit to improved behavior—without confrontation
Walk a Mile in their Shoes:
How to Provide Exceptional Customer Service in the Law Firm
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Webinar Presentation Slides
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Treat Your Clients Right – They're Your Strongest Competitive Advantage
Learn immediate ways to turn clients into your firm's strongest marketing tool … provide exceptional service to make customers your loudest cheerleaders … and drive your firm's profitability sky high.
Join authority on law firm business … [Read more...] about Walk a Mile in their Shoes:
How to Provide Exceptional Customer Service in the Law Firm
Some assembly required
Editor's picks: How to start a new job as the firm's manager, not just as its top staffer Ensure success in your new job as administrator How to improve orientation for your new associates … [Read more...] about Some assembly required
Like a Boss: Talent and playing to your strengths
By Michelle Spencer bio This is the second in my infographics series to help illustrate why good leadership is so important to law firms and how you can create strong leaders on your team. In my earlier infographic, I highlighted the costs of bad management and the important role a boss plays in employee satisfaction. For this infographic, I collected … [Read more...] about Like a Boss: Talent and playing to your strengths