An open house can be effective for maintaining existing clients and keeping the referral sources sending the referrals. It makes people feel at home and get a feel for what the firm does. But an open house takes marketing skill. Success depends on where it's held, the hellos and goodbyes, the food and even what everyone wears. The when and where of it all The day: The … [Read more...] about Hold an open house and keep clients happy and referrals flowing
Topics
Workplace fitness program
Editor's picks: Study: Excessive sitting is more disruptive to your business than cyberloafing Firm benefits from employee benefits Why your law firm needs a wellness program and how you can build one that works … [Read more...] about Workplace fitness program
Should you put a lid on political talk in the office?
The current presidential campaign is certainly intriguing. Who doesn't have an opinion about a recent rally, debate, or OpEd? No doubt your staff members do. But do you want them to voice these opinions at the office? With political sentiments high—and getting higher—one issue that managers face is how to keep the discussions between staff members from becoming heated to the … [Read more...] about Should you put a lid on political talk in the office?
Time for an Office Makeover?
Editor's picks: Redesign the office to keep up with industry and technology changes What's the 'employee experience' like at your law firm? Easy ways to make your law office healthier … [Read more...] about Time for an Office Makeover?
Pop Quiz: How well do you understand the new FLSA overtime rules?
Sandra Hoyle-Smith, SPHR of B2 Management & Consulting recently gave a webinar to Law Office Manager subscribers outlining the new FLSA (Fair Labor Standard's Act) overtime rules and how these changes will affect law office staff. What's changing Effective December 1, 2016, the minimum salary level for non-exempt employees is increasing. What this means for law firms is … [Read more...] about Pop Quiz: How well do you understand the new FLSA overtime rules?
The Office Manager’s Guide to Understanding
Financial Data
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About Your Presenter
Brenda M. Clarke, CPA/ABV/CFF, CVA, Partner, Seigneur Gustafson LLP
Ms. Clarke is a Certified Valuation Analyst (CVA) with the National Association of Certified Valuation Analysts and holds the AICPA specialty designations of Accredited in Business Valuation (ABV) and Certified in Financial Forensics. … [Read more...] about The Office Manager’s Guide to Understanding
Financial Data
Holy Data Security Breach, Batman!
Editor's picks: Follow these 7 guidelines to protect your firm's digital data Gone phishin': CyLab researchers find our ability to spot phishing emails is far from perfect How to protect your data against costly and destructive cyber attack … [Read more...] about Holy Data Security Breach, Batman!
Decoding workplace personality conflicts
By Lynne Curry, Ph.D, SPHR bio No one told you when you accepted a law office manager job that your primary role would be that of peacemaker. You thought you'd be overseeing systems and finances; that the major hiccups you'd have to resolve would be ones involving computers and upset clients. Not even close. Instead, you put out people fires daily. The players … [Read more...] about Decoding workplace personality conflicts
Job interviews: How to ask personal questions without committing discrimination
The job interview process is a breeding ground for discrimination complaints. One common mistake: asking job applicants inappropriate questions about their nationality, marital status, religion, disabilities and other characteristics that discrimination laws ban you from considering when making hiring decisions. Applicants on the receiving end of such questions are apt to … [Read more...] about Job interviews: How to ask personal questions without committing discrimination
Are the expressions you use dating you?
Certain expressions immediately make people think of another era. Among these are the cat's pajamas, the apple of my eye, hold your horses, and a feather in your cap. Perhaps your parents or grandparents peppered their conversations with these expressions; if so, these sayings, while outdated, might make you smile. However, it's unlikely you'd tell an employee that an … [Read more...] about Are the expressions you use dating you?