As soon as you've accepted the position of law firm administrator, you need to establish expectations – what is expected of you and what you expect of others. Once those parameters are clear, you can implement any necessary changes with authority and confidence. Walking into a new job as administrator? It's hard for a newcomer administrator to know where to begin work, what … [Read more...] about Ensure success in your new job as administrator
Managing staff
Top 10 phishing phrases of 2018: The KnowBe4 list
By Jay Stromberg bio As you may know, Savvy is the largest reseller in the legal industry for KnowBe4 security awareness training. We are seriously proud of this partnership because of the significant security improvements that KnowBe4 has delivered to our clients. At a time when law firms are hacked into daily, this training platform is delivering quantifiable … [Read more...] about Top 10 phishing phrases of 2018: The KnowBe4 list
To-Dos: Your April office checklist
Here are a few tasks that should be addressed this month. Do a first quarter evaluation with employees who have a billing quota. Assess where they are in terms of reaching the annual goal and discuss any changes that need to be made, adjustments in procedures for capturing time or time management skills. Review the firm's profit and loss statement as it compares to the … [Read more...] about To-Dos: Your April office checklist
Inside your practice: Communicating, leading, & managing amid change
The only thing that is constant is change, said the Greek philosopher Heraclitus. And although he never managed a law practice, his words certainly apply to today's workplace. The case for transparency Change is a constant for the legal industry. Mergers, acquisitions, and new technologies—it's hard enough just to keep up let alone keep your staff apprised. Regrettably, … [Read more...] about Inside your practice: Communicating, leading, & managing amid change
How to ensure your firm can weather a disaster
Many law firms are not well prepared to weather a disaster, whether it's a physical one such as a flood or fire, or a technological one such as a data breach, says Catherine Sanders Reach, director of law practice management and technology for the Chicago Bar Association. In extreme cases, such as a terrorist attack or a hurricane, Reach says the damage done to unprepared law … [Read more...] about How to ensure your firm can weather a disaster
Quarterly “four column” reviews to improve staff performance and reduce manager stress
"I'm getting an ulcer dealing with these people!" That's the lament of many a manager and it comes from a traditional office practice. It is the result of the standard once-a-year evaluation that winds up as a litany of each staffer's faults and proves worthless for improving performance. Beyond its ineffectiveness, the annual appraisal is not fair because the staffer has not … [Read more...] about Quarterly “four column” reviews to improve staff performance and reduce manager stress
4 ways you are apologizing wrong
By Stacey Hanke bio Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and wrongdoing, but when delivered with sincerity, they hold power with your team. Unfortunately, too many leaders give superficial … [Read more...] about 4 ways you are apologizing wrong
Entry-level law firm recruiting activity remains strong
The National Association for Law Placement (NALP) has released its annual Perspectives on 2018 Law Student Recruiting report, showing that law firm recruiting activity in 2018 was brisk, with offer rates coming out of summer programs reaching an historic high. On many other metrics, Big Law Recruiting volume and practices resembled those measured before the recession. The full … [Read more...] about Entry-level law firm recruiting activity remains strong
5 simple tips to help your employees get more from their healthcare benefits
By David C. Fortosis bio Health insurance and the U.S. healthcare system have become increasingly complex and confusing. Despite promises for a better consumer and patient experience from insurance companies and niche vendors, that dream is still elusive. Dr. Sachin Jain, Harvard MD and CEO of CareMore Health recently said, "The U.S. healthcare system is never so … [Read more...] about 5 simple tips to help your employees get more from their healthcare benefits
Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist
Randstad US has released results of a survey examining American workers' feelings and experiences related to gender equality in the workplace. The data reveals a sharp disconnect: Employees acknowledge that forms of discrimination and harassment exist in the workplace, but they aren't sure what they're supposed to do about it. For example, while 51 percent of both men and women … [Read more...] about Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist