Running out of things to do? Just kidding. But in case you are, here are some projects to consider for the last quarter of the year. Financial Review and Budgeting: a. Review the year-to-date financial statements to assess the firm's financial health. b. Prepare a budget for the upcoming year, considering revenue, expenses, and capital investments. c. Ensure all client … [Read more...] about 15 projects for the last quarter of the year
Client relations
How to calm down the angry client and hold on to the business
The client is angry. The client is upset about the bill. The client says the firm did work that wasn't approved. The client may be ready to walk. There's a way to salvage that relationship, says law management consultant William Cobb of Cobb Consulting in Houston. It calls for tact, saying the right things, and giving the issue full and close personal attention. Take a … [Read more...] about How to calm down the angry client and hold on to the business
Make a good impression with your email closing
How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you’re trying to convey. In this article, we’ll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing
And you are … ? How to prepare your elevator speech
Do you have an elevator speech ready? An elevator speech, also known as an elevator pitch, is a concise and well-prepared verbal summary or introduction that you can deliver in the time it takes to ride an elevator, typically around 30 seconds to 2 minutes. The goal of an elevator speech is to effectively communicate who you are, what you do, and what you or your … [Read more...] about And you are … ? How to prepare your elevator speech
Before, during and after a flood: Is your law office prepared?
Flood preparedness is an ongoing process. Regularly review and update your flood preparedness plan to ensure it remains effective and aligned with any changes in your law office's operations and environment. Here is a checklist to help your office prepare for and recover from a flood. Pre-Flood Preparedness Risk Assessment: Identify flood-prone areas near the law office … [Read more...] about Before, during and after a flood: Is your law office prepared?
Practice the art of active listening
Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening
6 reasons to set up an on-site daycare at your law office…and how to do it
In the dynamic and demanding realm of law offices, where legal professionals are dedicated to upholding justice and providing exceptional client service, ensuring the well-being of employees is crucial. An innovative solution that law office managers can consider is the establishment of an on-site daycare facility. This initiative can yield numerous advantages, including … [Read more...] about 6 reasons to set up an on-site daycare at your law office…and how to do it
3 dozen ways to handle difficult discussions
Clear communication is vital in any office, particularly in a medical practice, where there is a climate of power differential and hierarchy. However, many employees aren't particularly good at communicating, according to Dr. Susan Strauss, a nationally-recognized expert, author and international speaker on discrimination, harassment and bullying in the … [Read more...] about 3 dozen ways to handle difficult discussions
Business origination: Know where the work comes from
By Brenda Barnes Businesses thrive only when they have sales—and lots of them. To increase top-line revenue, firms must continually generate new business. In professional service firms, sales, or business development, is generally referred to as business origination. Whether or not your firm tracks originated business or compensates attorneys for new business, it is vital to … [Read more...] about Business origination: Know where the work comes from
Sample policy for law office on diversity, equity & inclusion
Sample Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Law Office Name], we are committed to fostering an inclusive and equitable work environment that values and respects the diversity of our employees, clients, and the communities we serve. We believe that diversity, equity, and inclusion are not only fundamental human rights but also vital to our … [Read more...] about Sample policy for law office on diversity, equity & inclusion