Law Office Manager

Client relations

Is your firm’s sensitive data being sold on eBay?

Ecommerce sites are reselling used electronics without permanently erasing data from them, according to The Leftovers: A Data Recovery Study recently released by Blancco Technology Group. Based on an analysis of 200 second-hand hard disk drives and solid state drives purchased from eBay and Craigslist in the first quarter of 2016, 67 percent of the used drives contained … [Read more...] about Is your firm’s sensitive data being sold on eBay?

How to deliver exceptional customer service to your clients

Imagine a client is coming into your law firm for the first time. What does she see when she steps through the door? How is she greeted? How long does she wait in the reception area for the lawyer? Is there anything for her to read while she's waiting? Once she meets the lawyer, how is she treated? And after she leaves the office, when will she next hear from the firm? How will … [Read more...] about How to deliver exceptional customer service to your clients

How to execute the single most difficult and valuable marketing tactic at your law firm

By Bob Weiss  bio We are often asked what is the single most difficult marketing problem facing local and regional law firms. Our answer: database development and management. What we mean by this is simple—most law firms do not have a reliable and updated system of managing client and other contact information. Software companies call it "client relationship … [Read more...] about How to execute the single most difficult and valuable marketing tactic at your law firm

An easy way to gauge your client’s satisfaction
with your firm

By Elizabeth M. Miller  bio For many years, I was the consumer who would be the first one to voice my displeasure at goods and services I received if I did not think I was getting value for my money or service, or a product somehow fell short of my expectations. Over the years, though, I've come to realize that feedback of any kind is important and helps a business to make … [Read more...] about An easy way to gauge your client’s satisfaction
with your firm

A tale of 2 workplace bullies and why they need to be stopped

By Lynne Curry, Ph.D, SPHR  bio If you're dealing with a bully in the workplace, you're not alone. According to an Associated Press alert, 29 percent of all U. S. managers and employees deal with workplace bullies, and according to a white paper produced by the Society for Human Resource Management (SHRM), one out of six individuals report being bullied at work at some point … [Read more...] about A tale of 2 workplace bullies and why they need to be stopped

Survey examines diversity in New Jersey at work and at home

New Jersey is known as a diverse state, but how diverse is the experience of the average New Jersey working adult, at work and at home? How much do employers value diversity? And with heated college campus debates on race relations, and a Presidential campaign replete with provocative rhetoric about immigrants and Muslims, how respectful are language environments at the … [Read more...] about Survey examines diversity in New Jersey at work and at home

How to handle a rude dude

As a manager, you interact with a lot of people. There are staffers, contract workers, clients, sales reps, and lawyers, as well as service technicians, building and maintenance workers, and others. Given that you are in contact with so many people, you are bound to come across a type of person that, unfortunately, is common to the human species: the rude dude. Recognizing … [Read more...] about How to handle a rude dude

Model Client Satisfaction Survey

Why you need this model survey: Clients demand value and, in this competitive market, you need to find out if you are meeting your clients' needs and giving value for the fees you receive. A client survey is a relatively easy way to get this information. How this model survey helps you: The insight that these surveys provide is priceless and can be used to enhance client … [Read more...] about Model Client Satisfaction Survey

How to raise fees in January without upsetting or alienating clients

The wrong way to up the fees is to think of a rate hike as a means of offsetting costs. Most firms do just that. The attorneys think "well, our salaries are increasing, so we have to recapture that." So the rates go up a percentage across the board. To get the most revenue out of a rate hike takes understanding the many and varied options available to the firm. It also takes … [Read more...] about How to raise fees in January without upsetting or alienating clients