Editor's picks: How to deliver exceptional customer service to your clients Communication DOs and DON'Ts How to handle a rude dude … [Read more...] about How are your people skills?
Cartoons
Is your message getting through?
Editor's picks: Good communication speeds up the billing Communication and productivity are on the rise. But the tools that connect us also distract us Are you uncomfortable communicating with your staff? … [Read more...] about Is your message getting through?
Does Fitbit track this?
Editor's picks: Study: Excessive sitting is more disruptive to your business than cyberloafing Why your law firm needs a wellness program and how you can build one that works Why your law firm needs a wellness program and how you can build one that works, Part 2 … [Read more...] about Does Fitbit track this?
Blowin’ in the wind
Editor's picks: How to protect your client data while complying with PCI anti-fraud measures Study: Organizations not doing enough to build a corporate culture of security How secure is your password? Are you sure? … [Read more...] about Blowin’ in the wind
AR forms need updating?
Editor's picks: How are your billing and collecting processes? Model Policy: Client billing 8 signs your firm needs an operations analysis … [Read more...] about AR forms need updating?
Data security: Don’t cloud the issue
Editor's picks: Report: Cybersecurity breaches hit nearly three in four organizations The War Against Data Breaches: What Law Firms Need to Know How to protect your data against costly and destructive cyber attack … [Read more...] about Data security: Don’t cloud the issue
It’s not me, it’s you
Editor's picks: 5 Proven Ways to Motivate Your Staff Without Spending Money How to create a culture of professional development and keep your top employees Break down barriers with peer-to-peer training … [Read more...] about It’s not me, it’s you
Do you miss your comfort zone?
Editor's picks: Six ways to keep or lose a good hire, all of them just basic management Roundtable talks solve office problems Why you should avoid hiring your clone … [Read more...] about Do you miss your comfort zone?
Don’t overdo your “to do” list
Editor's picks: To-Dos: Your April office checklist Model Tool: Checklist of steps to take when conducting an investigation Model Tool: Checklist of docket entries … [Read more...] about Don’t overdo your “to do” list
Weird weather we’re having
Editor's picks: You know dressing for success is important. But do you know how to do it? Warm weather work attire Technology Update: 8 tools you can use now to work better, faster, and safer … [Read more...] about Weird weather we’re having