When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with the clients. Within the first year the plan was in place, the personal injury firm doubled its referrals. The focus was placed on communications, fast response to calls, maintaining contact throughout the year and keeping … [Read more...] about Personal client attention doubles the money-making referrals
Increasing profits
Keep those payables paid with these procedures
Managing accounts payable is a critical aspect of running a law firm efficiently and responsibly. Establishing well-defined processes and practices for accounts payable can help your firm maintain financial stability, build strong relationships with vendors, and ensure compliance with financial regulations. Here's some advice on how to set up effective accounts payable … [Read more...] about Keep those payables paid with these procedures
Set key performance indicators and track on a dashboard
In the realm of law office administration, effective strategic planning is essential for fostering growth, optimizing operations, and ensuring long-term sustainability. Central to this process is the establishment of Key Performance Indicators (KPIs), which serve as quantifiable metrics to gauge the firm's progress towards its overarching goals. When crafting a budget for the … [Read more...] about Set key performance indicators and track on a dashboard
Spreadsheet savvy is vital to law office administration
In the dynamic landscape of legal administration, adept management of data and information is paramount. Law office managers serve as the backbone of law firms, ensuring smooth operations, client satisfaction, and adherence to regulatory requirements. Amidst the myriad responsibilities they shoulder, proficiency in utilizing spreadsheets emerges as a cornerstone skill, … [Read more...] about Spreadsheet savvy is vital to law office administration
Clients ask for more transparency, faster responses and value based services
Adapting to changing client expectations is a significant challenge for any law office. Clients today are more informed and have higher expectations than ever before. They demand transparency, faster responses, and value-based services. As a law office manager, it's your job to ensure that your firm meets these expectations and maintains strong client … [Read more...] about Clients ask for more transparency, faster responses and value based services
How to use client exit surveys to improve service and increase revenue
Don't close out a matter without measuring the client's satisfaction. Do that with a survey that covers everything from the legal services to the freshness of the coffee. A survey gathers information that can help the firm do a better job. It highlights the areas of excellence. And it reveals the areas of dissatisfaction clients don't mention—except to other … [Read more...] about How to use client exit surveys to improve service and increase revenue
Unlocking the marketing potential of front desk staff in your law firm
The front desk staff often serve as the initial point of contact for clients, visitors, and callers. While their primary role may seem administrative, savvy law office managers recognize that these frontline team members wield significant influence in shaping the firm's image and marketing efforts. Here's how your front desk staff can become invaluable allies in marketing your … [Read more...] about Unlocking the marketing potential of front desk staff in your law firm
Turbocharge your firm’s client intake system
The intake process serves as the gateway to your law firm's client relationships. It's the first impression potential clients have of your firm and plays a crucial role in shaping their overall experience. An efficient and client-focused intake system not only streamlines your firm's operations but also fosters trust and satisfaction among clients. 1. Streamline and digitize … [Read more...] about Turbocharge your firm’s client intake system
10 ways to boost profitability for your law office
In today's competitive legal landscape, maintaining profitability is essential for the growth and sustainability of your practice. Effective management not only improves the bottom line but also enhances client satisfaction and staff productivity. To help you achieve these goals, we have curated a list of 10 proven strategies to boost your law office's profitability. These … [Read more...] about 10 ways to boost profitability for your law office
8 common mistakes in client billing and how to avoid them
Billing errors are common and can lead to disputes, loss of client trust, and financial setbacks. Here’s an overview of common mistakes in client billing and strategies to avoid them. One frequent mistake is inaccurate time tracking. Lawyers often juggle multiple clients and tasks, making it easy to misrecord billable hours. To avoid this, implement a robust time-tracking … [Read more...] about 8 common mistakes in client billing and how to avoid them