Cutting purchasing costs doesn't have to be difficult. Here are five approaches to purchasing your firm should consider. 1. Join other offices and take advantage of group discounts. Because the group represents a lot of business, the group can tell a vendor it will use it exclusively in exchange for an overall, sizeable discount. The group can also get individual discounts on … [Read more...] about 5 purchasing tips that can save your law firm money
Increasing profits
How to sell your legal services without being a pushy salesperson
By Trey Ryder bio Lawyers often ask me to explain how selling-based marketing differs from education-based marketing. I point out the standard differences about giving prospects what they want—information and advice—and removing what they don't want—a sales pitch. But the fine points of education-based marketing go much deeper. You and I, as consumers, want people to … [Read more...] about How to sell your legal services without being a pushy salesperson
The link between your employees’ resilience and your business outcomes
Today's employers are challenged to provide competitive benefits and employee engagement strategies that not only support the well-being of their employees, but also improve the bottom line. With resilience building and mindfulness training programs continuing to gain momentum in the workplace, meQuilibrium recently conducted a study to measure resilience against … [Read more...] about The link between your employees’ resilience and your business outcomes
An easy way to gauge your client’s satisfaction
with your firm
By Elizabeth M. Miller bio
For many years, I was the consumer who would be the first one to voice my displeasure at goods and services I received if I did not think I was getting value for my money or service, or a product somehow fell short of my expectations.
Over the years, though, I've come to realize that feedback of any kind is important and helps a business to make … [Read more...] about An easy way to gauge your client’s satisfaction
with your firm
HR Predictions for 2016: Prepare to harness technology, analytics, and diversity and inclusion
Is your firm having difficulty attracting and retaining great employees? Maybe it's time to employ some inventive HR strategies. According to a new report ("Predictions for 2016: A Bold New World of Talent, Learning, Leadership and HR Technology Ahead") from Bersin by Deloitte, Deloitte Consulting LLP, in 2016, organizations will be challenged to design a more engaging and … [Read more...] about HR Predictions for 2016: Prepare to harness technology, analytics, and diversity and inclusion
Model Client Satisfaction Survey
Why you need this model survey: Clients demand value and, in this competitive market, you need to find out if you are meeting your clients' needs and giving value for the fees you receive. A client survey is a relatively easy way to get this information. How this model survey helps you: The insight that these surveys provide is priceless and can be used to enhance client … [Read more...] about Model Client Satisfaction Survey
How to raise fees in January without upsetting or alienating clients
The wrong way to up the fees is to think of a rate hike as a means of offsetting costs. Most firms do just that. The attorneys think "well, our salaries are increasing, so we have to recapture that." So the rates go up a percentage across the board. To get the most revenue out of a rate hike takes understanding the many and varied options available to the firm. It also takes … [Read more...] about How to raise fees in January without upsetting or alienating clients
The 5 disasters that run law firms into the ground
Can your firm profit in the current economy? Or more worrisome: can it survive? The answer depends on how the firm is managed, advises one expert. And to a great extent it's the intangible elements of management that tell the tale. Law firms are living in a new world, says William F. Brennan, CPA, CMA, a principal with the legal management consulting firm Altman Weil in … [Read more...] about The 5 disasters that run law firms into the ground
How to survive the coming competition
By Ron Friedmann bio Many in the legal market talk about a "New Normal" where margin pressure is the norm. Is this true, and does it matter? Yes, and here's why. Clients Want Value. Although BigLaw continues to prosper, it faces new competition. Clients want value and they now have market power, so they buy from alternatives to large firms. Clients Bring Work … [Read more...] about How to survive the coming competition
How document automation can save you thousands
Does your firm use document automation tools? If not, you’re not alone. According to a survey conducted in 2013 by the International Legal Technology Association, a whopping 62% of law firms surveyed reported not using a document automation system. But when you think about how much time your team spends assembling variations of the same documents every day, automating the … [Read more...] about How document automation can save you thousands