Law Office Manager

Increasing profits

Want to retain your top employees? Look to your exit interviews

According to the Employee Retention Report published by Work Institute, a leader in workforce intelligence, research and consulting, over 75% of the reasons employees leave their jobs could have been prevented by their employer. The recently released report reveals the truth about the employee marketplace, separates fact from fiction when it comes to why employees leave their … [Read more...] about Want to retain your top employees? Look to your exit interviews

Growing your law firm with a carefully crafted blog

By Brenda A. Barnes  bio First, there were firm newsletters. Law firms sent them out as a way to build community among existing and prospective clients. They were a branding tool that also fostered loyalty. Then, the internet accelerated that formula, allowing law firms to not only save money on print and mailing, but also push this content marketing vehicle out … [Read more...] about Growing your law firm with a carefully crafted blog

Ask this one question to keep the clients coming

A client survey can take whatever form and be as detailed as the firm wants. But there is just one question to worry about: Will you refer us? The answer had better be a yes. Here are two very different ways to approach it. The first is simple and direct and is outlined by Linda Bishop of Thought Transformation, an Atlanta sales consulting firm. Bishop is also author … [Read more...] about Ask this one question to keep the clients coming

Want to impress your clients? Go “old school”

By Elizabeth M. Miller  bio Over the years the legal profession has, out of necessity, kept up with technology. Email, cell phones, every kind of software imaginable, paperless files and the like have (or should have) made law firms more efficient, cost-effective, and productive. It is necessary for firms to continue to become more efficient as clients demand … [Read more...] about Want to impress your clients? Go “old school”

10 rules for getting good press and new clients along with it

To get new business, your law firm has to be the first place the client calls. To make the call, the client has to know your firm's name. To know your firm's name, the client has to see it over and over in the media. Media coverage is good free marketing, says Pam Lontos, president of Pam Lontos Consulting in Orlando. But to be of any value, it has to be repeated. "Because … [Read more...] about 10 rules for getting good press and new clients along with it

Buried by paper? Time to crawl out and go digital

In a report dated August 9, 2012, Linda A. Halliday, the Assistant Inspector General for Audits and Evaluations of the Department of Veterans Affairs, called for immediate action to address the “Risks Associated with Veterans Claims Folder Storage, Building Integrity, and Employee Safety at the Winston-Salem VA Regional Office.” In her report, Ms. Halliday described thousands … [Read more...] about Buried by paper? Time to crawl out and go digital

Survey: Employees waste 80 hours a year on IT issues

Your employees could be losing more than two work weeks each year trying to get their computer equipment to work. According to a new survey of office workers by Robert Half Technology, employees waste an average of 19 minutes each day, dealing with IT-related issues. For someone who works five eight-hour days for 50 weeks of the year, that translates into a loss of nearly 80 … [Read more...] about Survey: Employees waste 80 hours a year on IT issues

How to execute the single most difficult and valuable marketing tactic at your law firm

By Bob Weiss  bio We are often asked what is the single most difficult marketing problem facing local and regional law firms. Our answer: database development and management. What we mean by this is simple—most law firms do not have a reliable and updated system of managing client and other contact information. Software companies call it "client relationship … [Read more...] about How to execute the single most difficult and valuable marketing tactic at your law firm